FAQ’S
Do I need to call to confirm the time of installation?
- No, it is not necessary for you to confirm a time for your installation. A friendly Popular Flooring Customer Service Representative will call to confirm your installation appointment, usually the day before your install.
Does Popular Flooring sell everywhere in Texas?
- Yes.
How can I schedule a free in home sales appointment?
- You can schedule it here by selecting “Schedule a Free Estimate” from the top menu, or you can contact us at 940.855.4572 to schedule an appointment. Sales appointments are generally available between 8 am and 7 pm Monday through Saturday.
What if I have to re-schedule my sales appointment?
- To re-schedule an appointment, please contact 940.855.4572; an associate will be available to assist you.
What information would the sales representative need to place an order?
- To place an order, the sales representative would need a current state issued identification, and the required deposit. In addition, if you are a renter,Popular Flooring would need an “Authorization Letter” from your property owner allowing Popular Flooring to perform work on the premise.
When can I expect my sales representative to arrive?
- Your sales representative will arrive anytime within the two-hour window that you initially selected during your appointment set-up.
Why must all parties making the decision be present for the entire appointment?
- Sales representative’s cannot leave samples at your home. If there is more than one person required for a purchase decision, we ask that they be presented view the samples at the time of the visit, and to discuss purchasing options.
What products can be installed Next-Day?
- Most of our “In-Stock’ products can be installed next day, including Carpet, Ceramic, Laminate, Hardwood, but Quartz and Granite countertops, and other special order and custom projects take a little longer.
What brands does Popular Flooring carry?
-Popular Flooring carries a full range of brands to meet any home owner’s needs. We carry most almost all flooring and countertops brands. Please check the ‘Brands’ section for a more detailed listing.
Does Popular Flooring carry Area Rugs?
- We can have any style or color of carpet you select, cut to any shape or size, then bound with a complimenting edge binding of your choice.
What types of payments does Popular Flooring accept?
-Popular Flooring accepts Cashier Checks, Checks, Money Orders, Certified Checks and Credit Cards. We have financing available as well. If interested, an application would need to be filled out, and of course, approved.
Does Popular Flooring offer financing? Can I apply for financing prior to the Sales Appointment?
- Yes, Popular Flooring offers financing with “No Interest, No payment for one year” for qualified applicants. We can pre-approve your financing prior to the sales appointment, upon request.
Do Popular Flooring products carry a warranty?
- Yes, all Popular Flooring products are warranted. Details for product warranties can be provided at anytime, and will be discussed during your free in-home consultation.
Does Popular Flooring dispose of my old product?
-Popular Flooring does offer free haul away options; and we recycle old carpet! Your sales representative can provide the details.
Does Popular Flooring clean carpet?
- Yes. Using the new ‘Pure Water’ Steam Clean Method. Ask for details. This is truly the absolute best method, for cleaner, softer, and true green carpet cleaning.
Does Popular Flooring repair or service existing products?
- No, Popular Flooring does not service nor do we do repairs on others installations, or products that were not purchased from us.
Does Popular Flooring color match carpet?
-Popular Flooring does not color match however with the variety of styles and colors available we can work towards complimenting your décor.
Does Popular Flooring install on weekends?
- Yes. Popular Flooring can install on Saturdays. Saturday installations are highly sought after, and may require scheduling your job on the next available or open Saturday. Installations on Sundays are currently unavailable.
How can I schedule my installation?
- Your Sales Representative can schedule an installation appointment at the time of his or her visit. If an installation appointment was not scheduled with the Sales Representative, please contact 940.855.4572 and our scheduling department will be available to assist you.
How do I re-schedule my installation?
- Please contact 940.855.4572; and our scheduling department will be able to help you with your rescheduling.
When will my installer arrive at my home?
- Installers can arrive at anytime between 8:00am and 10am. Check to see if your 1st stop or 2nd stop, etc…
Does Popular Flooring move furniture?
- Yes, Popular Flooring does move basic furniture, but not extremely heavy objects or pianos, china cabinets, pool tables, floor model televisions, fish tanks etc…
Is there a product minimum or limit on purchases?
- No, there is no minimum or limit for purchases.
Why is my carpet shedding?
- It is not uncommon for new carpet to shed for up to 120 days. The main reason for carpet shedding is due to loose fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to eliminate or minimize the shedding.
I have an issue or concern regarding my product that is already installed.
- Please contact us at 940.855.4572 or select “Contact Us” here on this website and describe how we can be of assistance.